What Peter says about Paul....

People get aggravated because the mega-corps based in North America who sell them their computers, telephones, etc. are outsourcing the service contracts for those products to companies with offices in countries where the hourly wages are lower -- India being a prime example. What I don't understand (aside from why so many of us have such problems understanding people who don't speak English exactly the same way we do) is why the complainers seem to blame the people at the other end of the line--most of whom actually do have the answers they need, and are doing their best to help. They are not the ones who engineered this system.